7 Days Return Policy:

Tritiya is committed to ensuring your complete satisfaction with all of the products on our website, including their purchase, your security and satisfaction. However, in the event of not being satisfied with your order, you can choose to return it under certain conditions.

  1. The product is unused, not tailored, or customized.
  2. The product is in the same condition in which it was received.
  3. The product is returned within 7 days of the date of purchase.
  4. The product is accompanied by the original invoice/receipt and certificate.
  5. The product is not tampered with or altered.
  6. In the case of a customer exchanging the product for a lower value purchase, there will be no refund of the difference amount. However, if the customer exchanges his purchase for a higher value product, the difference in amount will need to be reimbursed by the customer

Online Refund Process (mode of payment)

After receiving the returned item, our Team shall verify the product and the refund shall be initiated only after verification is successful. Once the return has been accepted & confirmed, the customer will receive a confirmation email for return acceptance. Once the refund is initiated, the amount shall be refunded to the customer’s account through the same mode through which the transaction was made in 7-10 business days.

Communication Process

  1. You can update your profile by sending an email to customercare@tritiyajewels.com with the updated information.
  2. You can wilfully choose to opt in (Subscribe) for receiving promotional messages from Tritiya gold & diamonds by sending an email to customercare@tritiyajewels.com or calling us on +91 8076570742
  3. You can opt out (Unsubscribe) anytime from receiving promotional messages from Tritiya gold & Diamonds by sending an email to customercare@tritiyajewels.com or by calling us on +91 8076570742.
  4. Users/ Members can close the membership anytime by sending an email to customercare@tritiyajewels.com

Lifetime Exchange / buyback

  1. The customer will be entitled to exchange the original product at 100% of the TRITIYA prevailing rate for diamonds along with TRITIYA’s prevailing rate gold rate subject to deductions for labour charges.
  2. In case of buyback, the customer will be entitled to get TRITIYA’s prevailing rate, subject to an additional deduction of 15% on diamond value and buyback will be taken at 100% gold rate subject to deduction of labour charges.
  3. Free Gift / discount / Promotional Benefits issued during the original sale, will be deducted at the time of Exchange. None of the products can be exchanged for gold / silver coins / bars.
    1. 5% Yearly appreciation is given on the diamond value.