{"id":23098,"date":"2025-03-07T03:49:07","date_gmt":"2025-03-07T03:49:07","guid":{"rendered":"https:\/\/tritiyajewels.com\/store\/?page_id=23098"},"modified":"2026-05-04T17:24:37","modified_gmt":"2026-05-04T11:54:37","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/tritiyajewels.com\/store\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23098\" class=\"elementor elementor-23098\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b3f7cb7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b3f7cb7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e47c34\" data-id=\"4e47c34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc457ef elementor-widget elementor-widget-text-editor\" data-id=\"dc457ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Shipping of the order from Tritiya gold and diamonds is very safe, secure, and hassle-free. Delivery for all orders take upto 10 &#8211; 20 days from the date of order. In case if order is delayed contact <a href=\"mailto:customercare@gmail.com\">customercare@gmail.com<\/a> or call on <a href=\"tel:+918076570742\">+91 8076570742<\/a> All our products are insured during transit by an insurance company. Every package of the product (Jewelry \/ Gold Coin) purchased from www.tritiyajewels.com will reach your doorstep in a durable condition and in tamper-proof packaging. Our courier partners include Blue Dart, Ecom Express, Malca Amit, and BVC and the shipping AWB number is provided to customers after we ship the order. The selection of the courier partner will depend on their serviceability to the shipping address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e90c2a2 elementor-widget elementor-widget-heading\" data-id=\"e90c2a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping Charges:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f90652 elementor-widget elementor-widget-text-editor\" data-id=\"1f90652\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We ship all orders through trusted courier partner and Shipping Cost is Rs 299\/- across all of India.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bdf6a7 elementor-widget elementor-widget-heading\" data-id=\"0bdf6a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery to Identified Person:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5136a30 elementor-widget elementor-widget-text-editor\" data-id=\"5136a30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customers are required to provide accurate details of the consignee\/recipient\u2019s name (as stated in their government-issued photo identification) along with complete address, nearby landmark, pin code, and contact number for hassle-free delivery. At the time of delivery, the recipient will be required to provide any of the following identity proofs to collect the product:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e81c0b elementor-widget elementor-widget-text-editor\" data-id=\"7e81c0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Passport<\/li><li>PAN Card<\/li><li>Driver&#8217;s License<\/li><li>Voter&#8217;s ID<\/li><li>Aadhar Card<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-797e295 elementor-widget elementor-widget-text-editor\" data-id=\"797e295\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To ensure safe and secure delivery, the courier agent will verify the recipient&#8217;s identity by checking the provided original copies of the identity proof. The courier agent will note down the details of the recipient&#8217;s identity proof during the delivery process. Cooperation from the receiver is expected during this verification process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-473ccc3 elementor-widget elementor-widget-heading\" data-id=\"473ccc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery Location:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b40ec14 elementor-widget elementor-widget-text-editor\" data-id=\"b40ec14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Orders can only be delivered to the recipient&#8217;s residential or work location or any nearby tritiya gold and diamonds showroom. Delivery to public places such as malls, hotels, restaurants, hostels, or on the street is not available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-676a68a elementor-widget elementor-widget-text-editor\" data-id=\"676a68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If the recipient is unavailable during the delivery attempts, the courier company will make three additional attempts to deliver the product. If the recipient is still unreachable or unavailable, the product will be returned to tritiya facility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79db7dc elementor-widget elementor-widget-text-editor\" data-id=\"79db7dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>High-Value Order Restriction:<\/strong><br \/>Orders with a total value exceeding \u20b93,00,000 are not eligible for standard shipping and cannot be dispatched under any circumstances. Customers are requested to coordinate with our support team or visit the nearest Tritiya store for further assistance regarding such orders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef78fe1 elementor-widget elementor-widget-heading\" data-id=\"ef78fe1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Change in Shipping Address:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4958cbe elementor-widget elementor-widget-text-editor\" data-id=\"4958cbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tCustomers can track their orders by logging into their My Account section on the website www.tritiyajewels.com.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-824bc43 elementor-widget elementor-widget-text-editor\" data-id=\"824bc43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Shipping details can be changed by the customer until the order is shipped from our facility. If the customer needs to change the shipping address, they should send an email to <a href=\"mailto:customercare@tritiyajewels.com\">customercare@tritiyajewels.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34b3ad8 elementor-widget elementor-widget-text-editor\" data-id=\"34b3ad8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The guarantee of product delivery is subject to the terms and conditions of the courier company. Any discrepancy in the recipient&#8217;s details may result in non-delivery of the product.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d17f088 elementor-widget elementor-widget-text-editor\" data-id=\"d17f088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tritiya jewels reserves the right to change this shipping policy at any time without prior notice. In the event of any changes, the revised policy will be posted on the website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f445fd elementor-widget elementor-widget-heading\" data-id=\"7f445fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipment Discrepancy:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0e6790 elementor-widget elementor-widget-text-editor\" data-id=\"a0e6790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Upon receiving your order, we advise you to carefully inspect the condition of the product. If you notice any damage, shortage, or over-shipment, or suspect that part of the shipment has been lost, please contact the Customer Care Department immediately (within 24 hours) by calling <a href=\"tel:+918076570742\">+91 8076570742<\/a> and sending an official email to <a href=\"http:\/\/customercare@tritiyajewels.com\">customercare@tritiyajewels.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-783b4c6 elementor-widget elementor-widget-heading\" data-id=\"783b4c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Damaged Products:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4758d3b elementor-widget elementor-widget-text-editor\" data-id=\"4758d3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you receive a damaged parcel or product, please contact the tritiya customer service department within 24 hours by calling\u00a0<a href=\"tel:+91 8076570742\" target=\"_blank\" rel=\"noopener\">+91 8076570742<\/a>\u00a0and sending an email to <a href=\"mailto:customercare@tritiyajewels.com\">customercare@tritiyajewels.com<\/a>. Do not damage or discard the parcel or product. Our investigation team will investigate the complaint once we receive it by email and take appropriate action. Failure to report the incident within 24 hours of receiving the parcel will result in us not accepting responsibility for the damages, and no refund or complaint will be received.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1891b1 elementor-widget elementor-widget-heading\" data-id=\"e1891b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Missing Products:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ab8ebf elementor-widget elementor-widget-text-editor\" data-id=\"7ab8ebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We urge you to inspect the condition of the parcel before accepting it and report any issues within 24 hours of receiving the parcel. Please contact the customer service department by calling <a href=\"tel:+91 8076570742\">+91 8076570742<\/a> to encounter any issues. Our investigation team will promptly address the matter and provide a resolution within 7 working days. Failure to report any issues within the specified time frame or failure to follow the recommended inspection process before accepting the parcel will result in us not being able to entertain any complaints.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8f336c elementor-widget elementor-widget-heading\" data-id=\"d8f336c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Receipt of an Order:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c854109 elementor-widget elementor-widget-text-editor\" data-id=\"c854109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At the time of dispatch, we provide the tracking ID of the shipment to the customer&#8217;s registered email ID. It is the customer&#8217;s responsibility to track the shipment and check for any updates. Once the shipment is delivered, we send a delivery confirmation to the registered email ID. If you do not physically receive the parcel after receiving our email, please contact our customer service department at <a href=\"tel:+918076570742\">+91 8076570742<\/a>. Our investigation team will promptly address the issue and provide a resolution within 7 working days. However, please note that failure to report any issues within the specified time frame might result in us not being able to entertain any complaints. We will also not be able to issue any refunds to customers in case of any chargebacks raised to the bank without following due process as per the regulations thereof.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping of the order from Tritiya gold and diamonds is very safe, secure, and hassle-free. Delivery for all orders take upto 10 &#8211; 20 days from the date of order. In case if order is delayed contact customercare@gmail.com or call on +91 8076570742 All our products are insured during transit by an insurance company. Every&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-23098","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tritiyajewels.com\/store\/wp-json\/wp\/v2\/pages\/23098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tritiyajewels.com\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tritiyajewels.com\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tritiyajewels.com\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tritiyajewels.com\/store\/wp-json\/wp\/v2\/comments?post=23098"}],"version-history":[{"count":3,"href":"https:\/\/tritiyajewels.com\/store\/wp-json\/wp\/v2\/pages\/23098\/revisions"}],"predecessor-version":[{"id":36059,"href":"https:\/\/tritiyajewels.com\/store\/wp-json\/wp\/v2\/pages\/23098\/revisions\/36059"}],"wp:attachment":[{"href":"https:\/\/tritiyajewels.com\/store\/wp-json\/wp\/v2\/media?parent=23098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}